Pure Morzine

Booking Terms and Conditions

(10. Relaxed terms and conditions due to Covid-19)

Please refer to section 10.

Your contract is with Pure Morzine (SDF Bron Allcock) (“we”, “us” and “our” in these Booking Conditions) for one or several of our self-catered properties (“all referred to as the Property”). References to “you” or “your” are references to the person making the booking and all members of the holiday party.

PLEASE NOTE: under no circumstances are animals allowed in any of our properties.

These Booking Conditions form the basis of your contract with us so please read them carefully.

1. Making your booking

When booking the Property with us you should complete your group details form as soon as reasonably possible after you have made the payment of the Initial Deposit. Please note that the Initial Deposit is non-refundable if you cancel your booking. Please see section 3 for more details.

Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.

Once the Initial Deposit have been received and accepted by us, we will issue you with our written confirmation. The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this we will promptly refund any money you have paid to us.

You should carefully check the details of our written confirmation/booking form and inform us immediately of any errors or omissions.

(10. Relaxed terms and conditions due to Covid-19)

Please refer to section 10.

2. Paying for your booking

You are required to make payment for the balance of the rental at least eight weeks prior to the Arrival Date as set out in our written confirmation (unless agreed otherwise by us). If you fail to make a payment due to us in full, and on time, we will treat your booking as cancelled by you.

Your credit/debit card will be pre-authorised to the amount of €500 as a damage deposit for the duration of your booking. The deposit is taken for the sole purpose of insuring the owner's possessions, fixtures, furniture and fittings against damage or breakages during your stay at the property. The amount is only pre-authorised and no money changes hands, unless loss or damage occurs.

All details are encrypted and held securely on our online reservation system.

You will be informed upon the day of check-out should there be any deductions in accordance with the standard terms of the contract and the additional conditions after we have inspected the property.

The following are included in your booking unless agreed otherwise:

Linen & Towels

In resort tourist tax

End of stay cleaning

All electricity, gas, heating fuel and water bills

(Winter only) One welcome box of firewood (more can be bought from us at €20 per box) – Chalets: Les Forclettes, Haut-Forts, Plénay, JJ & Super Morzine only. Apartments: Téléphérique, Télébenne 4, La Réserve 1, 2 and 3 only

Please Note: Fondue and Raclette equipment can be used in all our properties however hot stones are not permitted as they can cause damage (due to grease, stains and odour).

3. If you cancel or amend your booking

If you need to cancel or amend your booking you must telephone/email us via the details shown on your booking form as soon as possible.

Any requested amendments to your booking cannot be guaranteed and are subject to our discretion.

You will be required to confirm your cancellation in writing or by email to the addresses shown on our written confirmation. A cancellation will not take effect until we receive and acknowledge written confirmation from you.

If you cancel your booking more than 8* weeks prior to the Arrival Date, we will retain the Initial Deposit and the booking will be terminated. Should we be able to secure an alternative booking for the property (for the same dates), we may be able to offer you a refund of the Initial Deposit paid minus a €200 administration fee and any other costs incurred by us. These other costs can include such things as reducing the price of the week in order to maximise the chance of re-renting it etc.).

If you cancel your booking less than 8* weeks prior to the Arrival Date, we reserve the right to retain the Initial Deposit with the Final Balance still payable by you. Should we be able to secure an alternative booking for the property (for the same dates), we may be able to offer you a refund of the Initial Deposit & Final Balance paid minus a €200 administration fee and any other costs incurred by us. These other costs can include such things as reducing the price of the week in order to maximise the chance of re-renting it etc.).

Pure Morzine will be happy to provide the relevant documents for you to place a claim with your insurance provider for the full amount (where a claim is possible).

*For winter 2020/21 this has been reduced to 4 weeks.

4. If we cancel or amend your booking

We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.

If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will endeavour to make alternative arrangements for accommodation (of the same value) if available, or offer a full refund of any monies paid. No other compensation will be offered.

(10. Relaxed terms and conditions due to Covid-19)

Please refer to section 10.

5. Your accommodation

You can arrive at your accommodation from 4pm on the Arrival Date of your holiday and you must vacate the property by 10am on the Departure Date. This allows us adequate time for the property to be professionally cleaned for the next guests. You will you be charged a 'Late Check-out Fee' if the property is not vacated by this time.

If your arrival will be delayed, you must contact us via the details on your booking form with an updated arrival time so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date, and you do not advise us of your anticipated late arrival, we may treat the booking as having been cancelled by you.

6. Your obligations

You agree to comply with the Regulations set out in the property welcome manual and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.

You agree to keep and leave the Property and the furnishings/electrical items, kitchen equipment, crockery and glasses clean and in good condition.

UPON YOUR DEPARTURE ALL BED LINEN SHOULD BE REMOVED FROM BEDS AND PLACED IN THE BATH ALONG WITH ALL OF THE TOWELS. ALL BINS SHOULD BE EMPTIED AND THE COMMUNAL AREAS SWEPT/HOOVERED.

CATERING / PRIVATE CHEFS - Only private chefs booked directly with Pure Morzine are allowed and must be booked as part of a catering package. We have created a fully catered package that includes an exclusive menu (prepared by private chefs "Spoony Cooks"), mid-stay clean(s) of the property, towel change and exclusive Pure toiletries for your comfort. Airport transfers and ski passes can also be added to the packaged if desired.
NOTE: If Pure Morzine approves a private chef booking that is not booked directly through us, a comfort package comprising of mid-stay cleaning and a towel change is still required as standard for your booking. This will be charged on a per property basis and the amount added to your booking with us. In addition we will also require a damage deposit of €500 from the caterer.

LOST KEYS WILL BE CHARGED AT €150 Euros per key.

You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.

You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.

Each member of your party should be covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor under any circumstance can you take your pet or admit any animal(s) into the Property. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.

You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.

7. Complaints

Every effort has been made to ensure that you have an enjoyable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.

It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.

If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.

(10. Relaxed terms and conditions due to Covid-19)

Please refer to section 10.

        8. Our liability

        We do not accept any liability wheresoever or howsoever arising, or pay compensation for:

        a) Any event which we could not foresee or avoid, amounting to Force Majeure (Force Majeure meaning war, political unrest, weather, strikes, acts of God, epidemics, pandemics, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war)

        b) Any cancellation, loss, delay or costs wheresoever or howsoever arising or connected with (b.1) adverse weather or traffic conditions, avalanche, mud slips, slides and snow conditions and the effect any of these may have on travel arrangements, accommodation and activities; (b.2) limitations imposed by resort authorities, ski-lifts, ski school or ski hire operators; (b.3) travel arrangements made by the group or on behalf of the group.

        c) Any personal injury or death wheresoever or howsoever arising caused to any visitor and/or any member of the group for their duration of stay. This is not intended to exclude any statutory rights the group and/or visitor may have.

        9. Law

        The contract between you and us is governed by the laws of France and the European Union and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Tribunal of Thonon-Le-Bain, 10 Rue de l'Hôtel Dieu, 74200 Thonon les Bains Cedex, France.

        Pure Morzine reserve the right to amend the stated terms and conditions as deemed necessary.

        Book with complete confidence

        Flexible Terms & Conditions - Covid-19

        10. Relaxed terms and conditions due to Covid-19 (for summer and winter bookings)

        For the period of the global pandemic surrounding the Covid-19 virus, the below temporary terms and conditions supersede the relevant clauses in section 8 of our normal terms and conditions. They are only valid for the given dates.

        If you are not confident in booking at the moment, we recommend booking on a last minute basis, (we won't however be able to guarantee availability).

        All bookings

        Winter 2020/21 & Summer 2021

        We have relaxed our terms and conditions and payment policies as much as possible in light of the current situation and it is solely due to our terms and conditions that we are able to function/operate as a business.

        We are a small 3rd generation French family business (operating in Morzine for over 50 years) and we are happy to take responsibility and honour your booking if:

        Pure Morzine is unable to perform its contractual obligations on the start date of your booking (due to Covid-19). This may be due to:
        - The resort of Morzine being closed on or before the start date of your booking.
        - A ban on renting properties to tourists.
        - French authorities implementing a travel ban or travel restriction (as a direct result of Covid-19).
        - A lockdown in the immediate area.

        We will also honour your booking if the following are in effect (due to Covid-19) for the start date of your booking:
        - French borders are closed.
        - Swiss borders are closed (if you have flights booked to Geneva).
        - Your departure country borders are closed.
        - French authorities implement a mandatory quarantine period upon entering France that covers the duration of your stay. This does not include a quarantine period due to a positive Covid test.
        (Official government statements must have been published to announce these closures/restrictions.)

        In these circumstances we will honour your booking and offer a refund in the means of a CREDIT NOTE that will be issued for the total amount paid to date. This credit is valid for 24 months from the start date of your cancelled booking.
        Any credit note will be processed a maximum of 30 days from the start date of your cancelled booking.

        You can change to a different property if you wish.

        Pure Morzine however, cannot be held liable or take responsibility if it is “open for business” and can fulfil its contractual obligations. In this instance Pure Morzine does not issue refunds or credit notes and will not pay any other compensation in the event that:

        - You cancel your holiday or you decide not to travel because of Covid-19.
        This includes, but is not limited to; travel advice from your country of residence, you being unable to travel because of restrictions imposed on you by your government or health authorities (such as a local area lockdown) or travel provider (for example; airlines, ferry operators, Euro-tunnel etc.) due to Covid-19 or disinclination to travel.

        - There is a quarantine imposed on you by your Government on return to your country of residence.

        - A member or members of your group show symptoms of, or are diagnosed with Covid-19 before travelling and have to self isolate (meaning you are unable to travel).

        If you or members of your group show symptoms of, or are diagnosed with Covid-19 whilst on holiday and decide/have to self isolate, Pure Morzine does not accept liability or responsibility to provide you with accommodation beyond your contracted holiday dates.

        If travel restrictions occur during your booked dates and result in you having to leave your booked accommodation earlier than your departure date, it will not be possible for Pure Morzine to refund or give a credit note for any part of your accommodation cost. If you wish to make a claim on your travel insurance then we will supply any documentation you need.


        Any booking cancellation or change (as per above) will be subject to our full terms and conditions, please make sure you read them in full.

        NOTE: As per our standard terms and conditions, if you cancel your booking and should we be able to secure an alternative booking for the property (for the same dates), we will offer you a refund of any monies paid to date minus any other costs incurred by us.

        Any booking change (as per above) will be subject to the following terms:

        1. The booking can be moved subject to availability and must be approved by Pure Morzine.
        2. Upon written confirmation from you, the booking will be amended with the new dates and price (if applicable) and confirmed via email.
        3. If you choose to transfer your booking to another week/property (which is more or less expensive) your final balance will be adjusted accordingly. If the final balance has already been paid and the newly chosen property/week is less expensive the difference will be refunded to you.
        4. The booking can only be transferred once and cannot, for example, be transferred a second time.
        5. Once the booking is moved, it will be subject to our normal terms and conditions.

        All our other terms and conditions remain the same.