Pure Morzine

Booking Terms and Conditions

Your contract is with Pure Morzine (SAS PURE 1000 AND SAS PURE MORZINE) (“we”, “us” and “our” in these Booking Conditions) for one or several of our self-catered properties (“all referred to as the Property”). References to “you” or “your” are references to the person making the booking and all members of the holiday party.

PLEASE NOTE: under no circumstances are animals allowed in any of our properties.

These Booking Conditions form the basis of your contract with us so please read them carefully.

1. Making your booking

When booking the Property with us you should complete your group details form as soon as reasonably possible after you have made the payment of the Initial Deposit. Please note that the Initial Deposit is non-refundable if you cancel your booking. Please see section 3 for more details.

Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.

Once the Initial Deposit have been received and accepted by us, we will issue you with our written confirmation. The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this we will promptly refund any money you have paid to us.

You should carefully check the details of our written confirmation/booking form and inform us immediately of any errors or omissions.

2. Paying for your booking

You are required to make payment for the balance of the rental at least eight weeks prior to the Arrival Date as set out in our written confirmation (unless agreed otherwise by us). If you fail to make a payment due to us in full, and on time, we will treat your booking as cancelled by you.

Your credit/debit card will be pre-authorised for a damage deposit for the duration of your booking. This will be to the amount of €500, €1,000 or €2,000 (depending on which property you have booked). The deposit is taken for the sole purpose of insuring the owner's possessions, fixtures, furniture and fittings against damage, breakages or theft during your stay at the property. The amount is only pre-authorised and no money changes hands, unless loss or damage occurs.

All details are encrypted and held securely on our online reservation system.

You will be informed upon the day of check-out should there be any deductions in accordance with the standard terms of the contract and the additional conditions after we have inspected the property.

The following are included in your booking unless agreed otherwise:

Linen & Towels

End of stay cleaning

All electricity, gas, heating fuel and water bills

NOTE: In-resort tourist tax (charged at €1.52 per adult (18+) per night by the town hall is not included in the booking price and is to be paid separately before arrival.

Fondue and Raclette equipment can be used in all our properties however hot stones are not permitted as they can cause damage (due to grease, stains and odour).

Pure Morzine cannot be held responsible for any change in price or availability regarding third party extras added to your booking (private chef, ski passes [covering ski lifts/pistes], transfers, ski hire etc.) as these are out of our control and managed individually by each of the independent businesses and are not directly associated with Pure Morzine in anyway.

3. If you cancel or amend your booking

If you need to cancel or amend your booking you must telephone/email us via the details shown on your booking form as soon as possible.

Any requested amendments to your booking cannot be guaranteed and are subject to our discretion and an administration fee.

You will be required to confirm your cancellation in writing or by email to the addresses shown on our written confirmation. A cancellation will not take effect until we receive and acknowledge written confirmation from you.

If you cancel your booking more than 8 weeks prior to the Arrival Date, we will retain the Initial Deposit and the booking will be terminated. Should we be able to secure an alternative booking for the property (for the same dates), we may (depending on the circumstance of the cancellation) be able to offer you a refund of the Initial Deposit paid minus a €300 administration fee and any other costs incurred by us. (These other costs can include such things as reducing the price of the week in order to maximise the chance of re-renting it etc.).

If you cancel your booking less than 8 weeks prior to the Arrival Date, we reserve the right to retain the Initial Deposit with the Final Balance still payable by you. Should we be able to secure an alternative booking for the property (for the same dates), we may (depending on the circumstance of the cancellation) be able to offer you a refund of the Initial Deposit & Final Balance paid minus a €300 administration fee and any other costs incurred by us. (These other costs can include such things as reducing the price of the week in order to maximise the chance of re-renting it etc.).
If the final balance has not been paid at the time of cancellation (less than 8 weeks prior to the arrival date), the initial deposit will be retained and booking cancelled.

Pure Morzine will be happy to provide the relevant documents for you to place a claim with your insurance provider for the full amount (where a claim is possible).

> If a refund can be offered, it will be made within 30 days from start date of your original booking.

4. If we cancel or amend your booking

We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.

If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will endeavour to make alternative arrangements for accommodation (of the same value) if available, or offer a full refund of any monies paid. No other compensation will be offered.

5. Your accommodation

You can arrive at your accommodation from 4pm on the Arrival Date of your holiday and you must vacate the property by 10am on the Departure Date. This allows us adequate time for the property to be professionally cleaned for the next guests. You will you be charged a 'Late Check-out Fee' if the property is not vacated by this time.

If your arrival will be delayed, you must contact us via the details on your booking form with an updated arrival time so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date, and you do not advise us of your anticipated late arrival, we may treat the booking as having been cancelled by you.

6. Your obligations

You agree to comply with the Regulations set out in the property welcome manual and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.

You agree to keep and leave the Property and the furnishings/electrical items, kitchen equipment, crockery and glasses clean and in good condition.


Our private chef service is for selected properties only for a minimum of eight adults (subject to availability of the Private Chef) and must be taken for a full week.

Only private chefs booked directly in agreement with Pure Morzine are allowed and a catering fee of 5% of the cost of the rental price of the property will be added to your booking with us. A mid-stay clean of the property including a towel change is included within this fee.
You are entirely responsible for any damage or breakages caused by caterers/private chefs that have been booked directly by yourself.

LOST KEYS WILL BE CHARGED AT €150 Euros per key.

You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.

You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.

Each member of your party should be covered by comprehensive travel insurance (including cancellation, flight delays, loss, damage to and theft of baggage and other property) and health insurance (including evacuation and repatriation coverage).

You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor under any circumstance can you take your pet or admit any animal(s) into the Property. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.

You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.

7. Complaints

Every effort has been made to ensure that you have an enjoyable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.

It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.

Pure Morzine is not responsible for any changes that are out of our control regarding the immediate areas surrounding any of the rental properties (including but not limited to renovations, building works, road works, landscaping, gardening, changes to views etc.) and any inconvenience caused by this. The property photographs on the site www.puremorzine.com and any other platforms (such as those of AirBnB, HomeAway/Abritel, Google/Google maps etc.) are non contractual and we will not be held accountable for any interior or exterior changes to the properties or immediate surrounding areas. This includes renovations, building works, road works, landscaping, changes to views etc.).

If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.

If you are a resident of the EU, you have the option to use the EU’s Online Dispute Resolution platform to help you find a solution.

        8. Our liability

        We do not accept any liability wheresoever or howsoever arising, or pay compensation for:

        a) Any event which we could not foresee or avoid, amounting to Force Majeure (Force Majeure meaning war, political unrest, weather, strikes, acts of God, epidemics, pandemics, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war, restrictions on utilities etc.)

        b) Any cancellation, loss, delay or costs wheresoever or howsoever arising or connected with (b.1) adverse weather or traffic conditions, avalanche, mud slips, slides and snow conditions and the effect any of these may have on travel arrangements, accommodation and activities; (b.2) limitations imposed by resort authorities (including utilities), ski-lifts, pistes, ski schools or ski hire operators; (b.3) the closure of local businesses such as restaurants, bars and shops; (b.4) travel arrangements made by the group or on behalf of the group (including transport cancellation or delays).

        c) Any personal injury or death wheresoever or howsoever arising caused to any visitor and/or any member of the group for their duration of stay. This is not intended to exclude any statutory rights the group and/or visitor may have.

        9. Law

        The contract between you and us is governed by the laws of France and the European Union and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Tribunal of Thonon-Le-Bain, 10 Rue de l'Hôtel Dieu, 74200 Thonon les Bains Cedex, France.

        Pure Morzine reserve the right to amend the stated terms and conditions as deemed necessary.