Pure Morzine

Booking Terms and Conditions

(10. Relaxed terms and conditions due to Covid-19)

Please refer to section 10.

Your contract is with Pure Morzine (SDF Bron Allcock) (“we”, “us” and “our” in these Booking Conditions) for one or several of our self-catered properties (“all referred to as the Property”). References to “you” or “your” are references to the person making the booking and all members of the holiday party.

PLEASE NOTE: under no circumstances are animals allowed in any of our properties.

These Booking Conditions form the basis of your contract with us so please read them carefully.

1. Making your booking

When booking the Property with us you should complete your group details form as soon as reasonably possible after you have made the payment of the Initial Deposit. Please note that the Initial Deposit is non-refundable if you cancel your booking. Please see section 3 for more details.

Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.

Once the Initial Deposit have been received and accepted by us, we will issue you with our written confirmation. The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this we will promptly refund any money you have paid to us.

You should carefully check the details of our written confirmation/booking form and inform us immediately of any errors or omissions.

(10. Relaxed terms and conditions due to Covid-19)

Please refer to section 10.

2. Paying for your booking

You are required to make payment for the balance of the rental at least eight weeks prior to the Arrival Date as set out in our written confirmation. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you.

Your credit/debit card will be pre-authorised to the amount of €500 as a damage deposit for the duration of your booking. The deposit is taken for the sole purpose of insuring the owner's possessions, fixtures, furniture and fittings against damage or breakages during your stay at the property. The amount is only pre-authorised and no money changes hands, unless loss or damage occurs.

All details are encrypted and held securely on our online reservation system.

You will be informed upon the day of check-out should there be any deductions in accordance with the standard terms of the contract and the additional conditions after we have inspected the property.

The following are included in your booking unless agreed otherwise:

Linen & Towels

In resort tourist tax

End of stay cleaning

All electricity, gas, heating fuel and water bills

(Winter only) One welcome box of firewood (more can be bought from us at €20 per box) – Chalets: Les Forclettes, Haut-Forts, Evelyn and Plénay only. Apartments: Téléphérique only

Please Note: Fondue and Raclette equipment can be used in all our properties however hot stones are not permitted as they can cause damage (due to grease, stains and odour).

3. If you cancel or amend your booking

If you need to cancel or amend your booking you must telephone/email us via the details shown on your booking form as soon as possible.

You will also be required to confirm your cancellation in writing or by email to the addresses shown on our written confirmation. A cancellation will not take effect until we receive and acknowledge written confirmation from you.

If you cancel your booking more than 8 weeks prior to the Arrival Date, we will retain the Initial Deposit and the booking will be terminated. Should we be able to secure an alternative booking for the property (for the same dates), we may be able to offer you a refund of the Initial Deposit paid minus a €200 administration fee and any other costs incurred by us. These other costs can include such things as reducing the price of the week in order to maximise the chance of re-renting it etc.).

If you cancel your booking less than 8 weeks prior to the Arrival Date, we reserve the right to retain the Initial Deposit with the Final Balance still payable by you. Should we be able to secure an alternative booking for the property (for the same dates), we may be able to offer you a refund of the Initial Deposit & Final Balance paid minus a €200 administration fee and any other costs incurred by us. These other costs can include such things as reducing the price of the week in order to maximise the chance of re-renting it etc.).

Pure Morzine will be happy to provide the relevant documents for you to place a claim with your insurance provider for the full amount (where a claim is possible).

4. If we cancel or amend your booking

We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.

If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will endeavour to make alternative arrangements for accommodation (of the same value) if available, or offer a full refund of any monies paid. No other compensation will be offered.

(10. Relaxed terms and conditions due to Covid-19)

Please refer to section 10.

5. Your accommodation

You can arrive at your accommodation from 4pm on the Arrival Date of your holiday and you must vacate the property by 10am on the Departure Date. This allows us adequate time for the property to be professionally cleaned for the next guests. You will you be charged a 'Late Check-out Fee' if the property is not vacated by this time.

If your arrival will be delayed, you must contact us via the details on your booking form with an updated arrival time so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date, and you do not advise us of your anticipated late arrival, we may treat the booking as having been cancelled by you.

6. Your obligations

You agree to comply with the Regulations set out in the property welcome manual and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.

You agree to keep and leave the Property and the furnishings/electrical items, kitchen equipment, crockery and glasses clean and in good condition.

UPON YOUR DEPARTURE ALL BED LINEN SHOULD BE REMOVED FROM BEDS AND PLACED IN THE BATH ALONG WITH ALL OF THE TOWELS. ALL BINS SHOULD BE EMPTIED AND THE COMMUNAL AREAS SWEPT/HOOVERED.

CATERING / PRIVATE CHEFS - Only private chefs booked directly with Pure Morzine are allowed and must be booked as part of a catering package. We have created a fully catered package that includes an exclusive menu (prepared by private chefs "Spoony Cooks"), mid-stay clean(s) of the property, towel change and exclusive Pure toiletries for your comfort. Airport transfers and ski passes can also be added to the packaged if desired.
NOTE: If Pure Morzine approves a private chef booking that is not booked directly through us, a comfort package comprising of mid-stay cleaning and a towel change is still required as standard for your booking. This will be charged on a per property basis and the amount added to your booking with us. In addition we will also require a damage deposit of €500 from the caterer.

LOST KEYS WILL BE CHARGED AT €150 Euros per key.

You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.

You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.

Each member of your party should be covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor under any circumstance can you take your pet or admit any animal(s) into the Property. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.

You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.

7. Complaints

Every effort has been made to ensure that you have an enjoyable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.

It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.

If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.

(10. Relaxed terms and conditions due to Covid-19)

Please refer to section 10.

        8. Our liability

        We do not accept any liability wheresoever or howsoever arising, or pay compensation for:

        a) Any event which we could not foresee or avoid, amounting to Force Majeure (Force Majeure meaning war, political unrest, weather, strikes, acts of God, epidemics, pandemics, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war)

        b) Any cancellation, loss, delay or costs wheresoever or howsoever arising or connected with (b.1) adverse weather or traffic conditions, avalanche, mud slips, slides and snow conditions and the effect any of these may have on travel arrangements, accommodation and activities; (b.2) limitations imposed by resort authorities, ski-lifts, ski school or ski hire operators; (b.3) travel arrangements made by the group or on behalf of the group.

        c) Any personal injury or death wheresoever or howsoever arising caused to any visitor and/or any member of the group for their duration of stay. This is not intended to exclude any statutory rights the group and/or visitor may have.

        9. Law

        The contract between you and us is governed by the laws of France and the European Union and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Tribunal of Thonon-Le-Bain, 10 Rue de l'Hôtel Dieu, 74200 Thonon les Bains Cedex, France.

        Book with complete confidence

        Flexible Terms & Conditions - Covid-19

        10. Relaxed terms and conditions due to Covid-19 (for summer and winter bookings)

        For the period of the global pandemic surrounding the Covid-19 virus, the below conditions supersede the relevant clauses in section 8. They are only valid for the given dates.

        All Bookings for Summer 2020

        Although Morzine and the Portes Du Soleil are set to open on the 27th June we want to give you as much flexibility as possible and have implemented the following temporary terms and conditions. This applies to all existing and new bookings:

        - Final balances are normally due 8 weeks before arrival but this will be reduced to 4 weeks before arrival.

        - Normally deposits/bookings are non-refundable and non-transferable, however, in the unfortunate event that Morzine should be closed at anytime during the summer season (due to Covid-19 resulting in a strict lockdown in the immediate area) we propose the following:

        - Pure Morzine will honour your booking (total amount paid) and you will be able to move it to summer 2021 (26/06/21 - 04/09/21).

        - We will give you complete flexibility and you can choose to either:

        • Move the booking to the equivalent week for summer 2021.
          i.e. week commencing 25/07/20 will be moved to 24/07/21.
          (Subject to availability)

        OR

        • Move the booking to a different week of your choice during summer 2021.
          (Subject to availability)
          Only applicable to bookings made between 14/05/20 and 29/08/20.

          You will also have the flexibility to:

          • Move the booking to a different property in the Pure Morzine portfolio if you wish.
            (Subject to availability)

          Lastly...

          • All prices will be frozen and kept the same as summer 2020 for you.


            Any booking change (as per above) will be subject to the terms below:

            1. The booking can be moved subject to availability and must be approved by Pure Morzine.
            2. Upon written confirmation from you, the booking will be amended with the new dates and price (if applicable) and confirmed via email.
            3. In the event that your booking is moved to summer 2021 our prices will be frozen (kept the same as summer 2020). However, if you choose to transfer your booking to another week/property (which is more expensive or cheaper) your final balance will be adjusted accordingly. If the final balance has already been paid and the newly chosen property/week is cheaper the difference will be refunded to you.
            4. The booking can only be transferred once to summer 2021 and cannot, for example, be transferred again to summer 2022.
            5. Once the booking is moved, it will be subject to our standard terms and conditions.
            6. Pure Morzine cannot be held responsible for any restrictions in your country of residence if Morzine is open for the dates of your booking.

            All our other terms and conditions remain the same.

            All bookings for Winter 2020/21

            We are very hopeful that things will have returned back to normal by the start of the winter season, but in the event things are not we have implemented the following temporary terms and conditions. This applies to all existing and new bookings:

            - A 25% deposit is required to secure your booking.

            - Normally deposits are non-refundable and non-transferable, however, in the unfortunate event that Morzine should be closed at anytime during the winter season (due to Covid-19 resulting in a strict lock-down in the immediate area) before you have paid your final balance, we propose the following:

            - Pure Morzine will honour your deposit and you will be able to move it to winter 2021/22 (11/12/21 - 16/04/22).

            - We will give you complete flexibility and you can choose to either:

            • Move the deposit to the equivalent week for winter 2021/22.
              i.e. week commencing 16/01/21 will be moved to 15/01/22.
              (Subject to availability)

            OR

            • Move the deposit to a different week of your choice during winter 2021/22.
              (Subject to availability)

              You will also have the flexibility to:

              • Move the deposit to a different property in the Pure Morzine portfolio if you wish.
                (Subject to availability)

              Lastly...

              • All prices will be frozen and kept the same as winter 2020/21 for you.


              Any booking change (as per above) will be subject to the terms below:

              1. The deposit can be moved subject to availability and must be approved by Pure Morzine.
              2. Upon written confirmation from you, the booking will be amended with the new dates and price (if applicable) and confirmed via email.
              3. In the event that your deposit is moved to Winter 2021/22 our prices will be frozen (kept the same as Winter 2020/21). However, if you choose to transfer your booking to another property/week (which is more expensive or cheaper) your final balance will be adjusted accordingly.
              4. The deposit can only be transferred once to winter 2021/22 and cannot, for example, be transferred again to winter 2022/23.
              5. Pure Morzine cannot be held responsible for any restrictions in your country of residence if Morzine is open for the dates of your booking.

              - We will not ask the final balance to be paid until 8 weeks before your arrival.

              All our other terms and conditions remain the same.