Booking Terms and Conditions

Your contract is with Pure Morzine (SDF Bron Allcock) (“we”, “us” and “our” in these Booking Conditions) for one or several of the self-catered properties known as Apartments: Edelweiss, Rhodos, Gentianes, Téléphérique and the Chalets ‘Les Forclettes’, ‘Haut-Forts’, ‘Evelyn’, ‘Plénay’, ‘Bech’na’, ‘Marie’ and 'Super-Morzine' (“all referred to as the Property”).  References to “you” or “your” are references to the person making the booking and all members of the holiday party.  PLEASE NOTE: under no circumstances are animals allowed in any of our properties.

These Booking Conditions form the basis of your contract with us so please read them carefully.

1. Making your booking

When you book the Property with us you should return the completed Booking Form to us together with your payment for the Initial Deposit.  Please note that the Initial Deposit is non-refundable if you cancel your booking. Please see section 3 for more details.

Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.

Once the completed Booking Form and the Initial Deposit have been received and accepted by us, we will issue you with our written confirmation.  The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions.  We reserve the right to refuse any booking prior to the issue of our written confirmation.  If we do this we will promptly refund any money you have paid to us.

You should carefully check the details of our written confirmation/booking form and inform us immediately of any errors or omissions.

2. Paying for your booking

You are required to make payment for the balance of the rental at least eight weeks prior to the Arrival Date as set out in our written confirmation. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you.

Your credit/debit card details will be taken (as a damage deposit for the duration of the contract) which will be held against the reasonable cleaning and/or replacement of the property, furnishings, fixtures and fittings.  All details are held securely on an encrypted server. You will be informed within 2 days of your departure should there be any deductions in accordance with the conditions listed above and in the additional condition of the contract.

The following are included in your booking unless agreed otherwise:

Linen & Towels            

In resort tourist tax      

End of stay cleaning

All electricity, gas, heating fuel and water bills

(Winter only) One welcome box of firewood (more can be bought from us at €20 per box) – Chalets: Les Forclettes, Haut-Forts, Evelyn and Plénay only 

Please Note: Fondue and Raclette equipment can be used in all our properties however hot stones are not permitted as they can cause damage (due to grease, stains and odour).

3. If you cancel or amend your booking

If you need to cancel or amend your booking you must telephone/email us via the details shown on your booking form as soon as possible. 

You will also be required to confirm your cancellation in writing or by email to the addresses shown on our written confirmation.  A cancellation will not take effect until we receive and acknowledge written confirmation from you.

If you cancel your booking more than 8 weeks prior to the Arrival Date, we will retain the Initial Deposit and the booking will be terminated. Should we be able to secure an alternative booking for the property (for the same dates), we will offer you a refund of the Initial Deposit minus any costs incurred by us.

If you cancel your booking less than 8 weeks prior to the Arrival Date, we reserve the right to retain the Initial Deposit with the Final Balance still payable by you. Should we be able to secure an alternative booking for the property (for the same dates), we may be able to offer you a refund of the Initial Deposit & Final Balance paid minus a €200 administration fee and any other costs incurred by us. These other costs can include such things as reducing the price of the week in order to maximise the chance of re-renting it etc.).

4. If we cancel or amend your booking

We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.

If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will endeavour to make alternative arrangements for accommodation (of the same value) if available, or offer a full refund of any monies paid. No other compensation will be offered.

5. Your accommodation

You can arrive at your accommodation from 4pm on the Arrival Date of your holiday and you must vacate the property by 10am on the Departure Date. This allows us adequate time for the property to be professionally cleaned for the next guests. You will you be charged a 'Late Check-out Fee' if the property is not vacated by this time.

If your arrival will be delayed, you must contact us via the details on your booking form with an updated arrival time so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date, and you do not advise us of your anticipated late arrival, we may treat the booking as having been cancelled by you.

6. Your obligations

You agree to comply with the Regulations set out in the property welcome manual and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.

You agree to keep and leave the Property and the furnishings/electrical items, kitchen equipment, crockery and glasses clean and in good condition.


LOST KEYS WILL BE CHARGED AT €150 Euros per key.

You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.

You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.

Each member of your party should be covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor under any circumstance can you take your pet or admit any animal(s) into the Property. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.

You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.

7. Complaints

Every effort has been made to ensure that you have an enjoyable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.

It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.

If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.

8. Our liability

We do not accept any liability wheresoever or howsoever arising, or pay compensation for:

a)         Any event which we could not foresee or avoid, amounting to Force Majeure (Force Majeure meaning war, political unrest, weather, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war)

b)         Any cancellation, loss, delay or costs wheresoever or howsoever arising or connected with (b.1) adverse weather or traffic conditions, avalanche, mud slips, slides and snow conditions and the effect any of these may have on travel arrangements, accommodation and activities; (b.2) limitations imposed by resort authorities, ski-lifts, ski school or ski hire operators; (b.3) travel arrangements made by the group or on behalf of the group.

c)         Any personal injury or death wheresoever or howsoever arising caused to any visitor and/or any member of the group for their duration of stay.  This is not intended to exclude any statutory rights the group and/or visitor may have.

9. Law

The contract between you and us is governed by the laws of France and the European Union and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Tribunal of Thonon-Le-Bain, 10 Rue de l'Hôtel Dieu, 74200 Thonon les Bains Cedex, France.

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