Book with complete confidence

Flexible Terms & Conditions - Covid-19

To give you complete confidence when booking with us, we have relaxed our cancellation and payment policies in light of the current situation. This applies to summer and winter bookings.

All bookings

Summer 2020

Morzine and the Portes Du Soleil will be fully open as normal as of the 27th June (including the lifts, swimming pools, lakes, tennis courts, bars, restaurants etc.)

We do however, want to give you as much flexibility as possible and have implemented the following temporary terms and conditions. This applies to all existing and new bookings:

- Final balances will not be due until 4 weeks before arrival (normally 8 weeks).

- If Morzine is closed during the summer season (due to Covid-19, resulting in a strict lock-down in the immediate area) your booking (total amount paid) can be transferred to summer 2021 or 2022.
(Normally deposits/bookings are non-refundable and non-transferable)

- You can also change to a different property if you wish.

Any booking change (as per above) will be subject to our full temporary terms and conditions, please make sure you read them in full.

All our other terms and conditions remain the same.

All bookings

Winter 2020/21

We are very hopeful that things will have returned back to normal by the start of the winter season, but in the event things are not we want to give you as much flexibility as possible and have implemented the following temporary terms and conditions. This applies to all existing and new bookings:

- A 25% deposit is required to secure your booking.

- We will not ask the final balance to be paid until 8 weeks before your arrival.

- If Morzine is closed for your booked dates during the winter season (due to Covid-19, resulting in a strict lock-down in the immediate area) your booking (total amount paid to date) can be transferred to winter 2021/22 or 2022/23.
(Normally deposits/bookings are non-refundable and non-transferable)

- You can also change to a different property if you wish.

Any booking change (as per above) will be subject to our full temporary terms and conditions, please make sure you read them in full.

    All our other terms and conditions remain the same.

    Your well-being is our priority

    Our Precautionary Sanitary Measures

    As always, we take client well-being very seriously and in addition to our already exceptionally high cleaning standards we have adopted some extra precautionary sanitary measures.

    Pure Morzine Toiletries 2

    For your comfort we will be carrying out a second disinfection of the property ready for your arrival, including:

    - All light switches, exterior door/window handles, radiator thermostats and any other handles/knobs (kitchen units, door codes, hand rails, cupboards, keys etc.).

    - Any other frequently used surfaces/areas such: remote controls, safes, Bluetooth speakers, games console controllers, chairs, welcome guide etc.

    - Any surplus items will be removed e.g crockery, cushions and decorations etc.

    - As per normal there will be hand soaps and toilet rolls in all bathrooms.

    - In addition to this we will also provide a hand sanitiser at the entrance of each property and a pack of disinfecting hand wipes for you to use during your stay.

    - Our team members will be equipped with face masks, latex gloves and hand sanitiser during cleaning and when welcoming you into the property.

    (- As per our standard practice, all our Jacuzzi’s are sanitised with chlorine/bromine on a daily basis and are completely changed over [fresh water and filters] every week.)

    Once this secondary cleaning has been finished, each room will be sprayed with disinfectant and the property locked until your arrival.

    Chalet Bechna Pure Morzine 1

    Summer 2020

    Resort Sanitary Measures

    Advice from the Morzine tourist office...

    This summer, more than ever we’ll want to experience the joys of freedom and nature, but we will want to feel safe while we do so. The mountains offer an incredible natural playground, with plenty of space for everyone to feel at ease as they enjoy the fresh air.

    We’re taking safety seriously and are busy working on what can be put into place to ensure you can relax and enjoy time in Morzine. Strict hygiene measures will be in place, activities will be specially adapted, but the same fresh open spaces will be available to enjoy in safety.

    How is this summer going to operate?

    The following measures have been put in place to help you safely enjoy your time in our beautiful mountains.

    For your comfort we recommend having a face mask and sanitiser hand gel with you whilst in resort, as these will be mandatory in certain circumstances (such as in supermarkets, shops, restaurants/bars etc.).

    You can also purchase both at the local supermarket.

    Restaurants and bars...
    You'll be pleased to know that Morzine's restaurants and bars are all open and ready for you. Extra sanitary measures have been put in place as per government guidelines:

    > Face masks need to be worn by everyone over 8 years old whilst circulating inside and outside - but can be removed when sat at your table.
    >
    Hand sanitiser will be available for you to use.
    > All tables and chairs will be disinfected between each use.
    > Face masks will be worn at all times by staff.
    > Access will be controlled with distancing measures and one way circulation where possible.
    > Groups will be separated by a minimum of one meter between each table.

    Tourist Office Opening...
    The Morzine-Avoriaz Tourist Office is now open from Monday to Saturday 9-12 and 2-6pm. It will also open Sundays and bank holidays from the 27th of June.

    Access will be controlled with distancing measures, one way circulation and marking on the floor. Sanitiser gel is available at the entrance.

    Activities...
    Morzine has a huge variety of outdoor activities. Nature and distancing, the perfect partners!

    >
    This summer the Tourist Office has reinforced its weekly programme of activities with extra outdoor activities from local providers (bureau des guides, sports instructors…).
    > A free activity is on offer each day.
    >
    No more than 10 people per activity to respect social distancing measures
    >
    Face masks and hand sanitiser will be distributed. The Tourist Office and town hall are working in partnership to ensure safety for everyone.
    >
    Any activities needing material to be used will have extra disinfection measures. Hand washing, facemasks, and respecting distancing will be ensured during activities.
    > The summer luge/toboggan will be open from the 4th of July till 30th of August.

    View all activities during your stay

    Events...
    The following events are currently still programmed:

    > Trail des Hauts Forts / Saturday 8th August
    > Rally du Mont Blanc / 4-5 September

    We are not yet 100% sure that these events will take place as the situation is evolving every day. For the moment we are continuing, in close collaboration with the organisers and the local government, to advance with the organisation of these events, and planning all necessary adaptations linked to the current sanitary measures.

    Participants must of course be prepared for an event with changes from the usual functioning, where everyone must be ready to adapt to respect the new rules and the safety of everyone at each event.

    View all events during your stay

    The lifts...
    A lift system to feel safe on...

    1 – Queues: queuing lines at ticket offices and to get on lifts will have movable barriers and marking on the ground every 1-1.5 metres. Hand sanitiser will be made available.

    2 – Face Masks: Face masks need to be worn by everyone over 8 years old whilst queuing, for pass purchase and on the lifts. For anyone who does not have one they will be for sale at 0.90€.

    3 – Sales desk: Counters will be disinfected several times a day, as will automatic sales machines. We encourage use of bank cards/contactless payment methods over cash.

    4 – Installations: Families and people arriving together can travel together without the limits below, otherwise, the number of people will be limited:
    > Chairlift: only 1 seat out of every 2 will be in use.
    > Pléney gondola: 4 people maximum.
    > Nyon Téléphérique: the capacity will be cut by 3 or 4. Marking to indicate where clients should travel.
    > All cabins will be disinfected between each use.

    5 Personnel: All staff will have face masks that need to be worn when in contact with clients. (i.e. luge).

    The Parc de Dereches...
    The skate park, terrain multi activities, children’s playground and health equipments are now open.

    All of the equipment on the Dérèches has new signage with safety rules.

    Swimming Centre...
    The swimming centre will be open from the 4th of July 2020.

    To assure a smooth reopening, new measures have been put into place to follow government guidelines:

    > Advance reservation is highly recommended for both the indoors and outdoor swimming pools - book your visit.
    > There is the possibility to access the swimming centre without reservation, however this is on a first come - first served basis and places will be limited.
    > Please put your bathing suit on before arrival.
    > You must shower (with soap/shower gel) before swimming.
    > Please respect the distancing measures and barrier gestures.
    > The number of visitors at any one time will be reduced accordingly.
    > Reinforcement of regular cleaning and disinfection.
    > A one way system will be in place to navigate the centre.

    Outdoor pools:
    > There are no changing rooms and lockers.
    > The waterslide and childrens paddling pool are closed (interior paddling pool is open).
    > No parasols and deckchairs.
    > Group games are not allowed on the grassed areas.
    > Showers and toilets are located after the waterslide.

    Indoor pools:
    > Changing are rooms available (limited to 14).
    > The 3 pools (paddling, beginner and 25m) will be open.
    > No deckchairs and the spa area is not accessible.

    The situation may change depending on the rules announced by the government.

    Free bus services...
    Morzine's free shuttle bus services are operational as usual this summer, however there will be some sanitary and distancing measures in place.

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    Face masks need to be worn by those over 11 years old whilst on the bus.
    > All buses will be regularly disinfected.
    > Please wash/disinfect your hands before getting on.
    > Keep a distance of one meter between yourself when at the bus stop (this does not apply to people in the same family/group).
    > Sit next to the window and leave the aisle seat vacant (this does not apply to people in the same family/group).
    > Leave your seat clean and tidy upon disembarking.

    View the bus timetable