We have relaxed our terms and conditions and payment policies as much as possible in light of the current situation and it is solely due to our terms and conditions that we are able to function/operate as a business.

They are only valid for bookings during the 2021/22 winter season, after which our standard terms and conditions will apply. We strongly advise you taking additional Covid insurance to cover you in the event of further disruption.

We are a small 3rd generation local French family business (operating in Morzine for over 50 years) and we are happy to take responsibility and honour your booking if:

Pure Morzine is unable to perform its contractual obligations on the start date of your booking (due to Covid-19). This may be due to:
- The resort of Morzine being closed on or before the start date of your booking.
- A ban on renting properties to tourists.
- French authorities implementing a travel ban or travel restriction (as a direct result of Covid-19) for fully vaccinated travellers (with EU recognised vaccine).
- A lockdown in the immediate area.

We will also honour your booking if the following are in effect (due to Covid-19) for the start date of your booking:
- French borders are closed.
- Swiss borders are closed (if you have flights booked to Geneva).
- Your departure country borders are closed or strict travel restrictions are in place.
- Your government imposes a local or nationwide lockdown.
- There is a quarantine of 7 days or more imposed on you by your Government on return to your country of residence, this only applies for a quarantine imposed on you by your Government if you are fully vaccinated.
- French authorities implement a mandatory quarantine period upon entering France that covers more than half the duration of your stay (for fully vaccinated travellers only). This does not include a quarantine period due to a positive Covid test.
(Official government statements must have been published to announce these closures/restrictions.)

In these circumstances we will honour your booking and offer a refund in the means of a CREDIT NOTE that will be issued for the total amount paid to date. This credit is valid for 24 months from the start date of your cancelled booking.
Any credit note will be processed a maximum of 30 days from the start date of your cancelled booking.

You can change to a different property if you wish.

> We have teamed up with SafeBooking who offer a fully comprehensive travel insurance for your entire group, including cover for Covid-19: Learn More

Pure Morzine however, cannot be held liable or take responsibility if it is “open for business” and can fulfil its contractual obligations. In this instance Pure Morzine does not issue refunds or credit notes and will not pay any other compensation in the event that:

- The members of your group (18 and over) are not fully vaccinated (with an EU recognised vaccine) at least two weeks before the dates of your travel. The age limit may be reduced in accordance with the French government guidelines as the 12-18 age range continues to be vaccinated.

- You cancel your holiday or you decide not to travel because of Covid-19.
This includes, but is not limited to; you being unable to travel because of your travel provider (for example; airlines, ferry operators, Euro-tunnel etc.) due to disruption caused by Covid-19. Disinclination to travel or having to provide a mandatory negative Covid-19 test or vaccination certificate (with an EU recognised vaccine) to enter France or upon return to your country of residence. In the event of the French government implementing the "Pass Sanitaire/Vaccine Pass" to access the resort, rental accommodation, restaurants, bars or ski lifts Pure Morzine does not take any responsibility if you or members of your group cannot provide a negative Covid test or vaccine certificate (with an EU recognised vaccine).

- A member or members of your group show symptoms of, or are diagnosed with Covid-19 before travelling and have to self isolate (meaning you are unable to travel).

If you or members of your group show symptoms of, or are diagnosed with Covid-19 whilst on holiday and decide/have to self isolate, Pure Morzine does not accept liability or responsibility to provide you with accommodation beyond your contracted holiday dates.

If travel restrictions occur during your booked dates and result in you having to leave your booked accommodation earlier than your departure date, it will not be possible for Pure Morzine to refund or give a credit note for any part of your accommodation cost. If you wish to make a claim on your travel insurance then we will supply any documentation you need.

Any booking cancellation or change (as per above) will be subject to our full terms and conditions below, please make sure you read them in full.

NOTE: As per our standard terms and conditions, if you cancel your booking and/or should we be able to secure an alternative booking for the property (for the same dates), we will offer you a refund of any monies paid to date minus any other costs incurred by us. (These other costs can include such things as reducing the price of the week in order to maximise the chance of re-renting it etc.).
> Refunds will be made within 30 days from start date of your original booking.

> We have teamed up with SafeBooking who offer a fully comprehensive travel insurance for your entire group, including cover for Covid-19: Learn More

Any booking change (as per above) will be subject to the following terms:

1. The booking can be moved subject to availability and must be approved by Pure Morzine.
2. Upon written confirmation from you, the booking will be amended with the new dates and price (if applicable) and confirmed via email.
3. If you choose to transfer your booking to another week/property (which is more or less expensive) your final balance will be adjusted accordingly. If the final balance has already been paid and the newly chosen property/week is less expensive the difference will be refunded to you (upon arrival at the property).
4. The booking can only be transferred once and cannot, for example, be transferred a second time (unless there are further restrictions). In the case of the booking being transferred a second time, the deposit will become non refundable if you choose to cancel the booking at a further date.
5. Once the booking is moved, it will be subject to our normal terms and conditions (with the exception of term 4 above).

All our other terms and conditions remain the same.

Covid-19 : Information on travelling to France from the UK (and to France via Geneva)

> View useful information on Morzine Source magazine website

Covid-19 : In-resort measures (including testing & the vaccine pass)

> View useful information on Morzine Source magazine website

We ask you to comply with all measures put into place to ensure your safety. If you are unsure of anything you can either ask us or contact the Tourist Office directly.

Whilst we protect your booking for many probabilities related to Covid-19, as we are not an insurance provider we cannot cover you for every eventuality. We have therefore teamed up with SafeBooking who offer a fully comprehensive travel insurance for your entire group, including cover for Covid-19.

Key Points:

- Covid-19 cover: Cancellation, late arrival, interruption of stay or extension of stay due to Covid-19, treatment for positive Covid-19 test, cover in case of refusal of boarding your means of transport due to high temperature, hospitalisation due to infection due to Covid-19 (or hospitalization of a loved one).

- Cancellation and interruption of stay including: Illness, accident, death, and lack of or excess snow.

- Holiday rental liability and property damage coverage.

- Repatriation assistance including medical expenses and winter sports cover (equivalent to Snow Risk insurance).

- Insurance for your sports equipment with equipment rental in case of breakage or theft.

- Many other guarantees to allow you to spend your holiday in complete peace of mind.

- Price: 4.25% of the cost of your booked accommodation.

- The insurance policy will need to taken out a maximum of 5 days after you have booked the accommodation.

> View the full insurance policy here

> Get an immediate quote from SafeBooking

As always, we take client well-being very seriously and in addition to our already exceptionally high cleaning standards we have adopted some extra precautionary sanitary measures.

For your comfort we will be carrying out a second disinfection of the property ready for your arrival, including:

- All light switches, exterior door/window handles, radiator thermostats and any other handles/knobs (kitchen units, door codes, hand rails, cupboards, keys etc.).

- Any other frequently used surfaces/areas such: remote controls, safes, Bluetooth speakers, games console controllers, chairs, welcome guide etc.

- Any surplus items will be removed e.g crockery, cushions and decorations etc.

- As per normal there will be hand soaps and toilet rolls in all bathrooms.

- In addition to this we will also provide a hand sanitiser at the entrance of each property and a pack of disinfecting hand wipes for you to use during your stay.

- Our team members will be equipped with face masks, latex gloves and hand sanitiser during cleaning and when welcoming you into the property.

(- As per our standard practice, all our Jacuzzi’s are sanitised with chlorine/bromine on a daily basis and are completely changed over [fresh water and filters] every week.)

Once this secondary cleaning has been finished, each room will be sprayed with disinfectant and the property locked until your arrival.